OKC Mortgage Solutions

Manage Your Mortgage

Take control of your finances and manage your home loan from anywhere with Manage My Home Loan.

• Access Your Loan Balance
• View Payment Options
• And More

Register or log in to Manage My Home Loan today!

Insurance & Payment Forms

At Allegiance Credit Union, we strive to make the mortgage process as smooth as possible. Here are a few forms our members find helpful:

• ACH Form
• Insurance Claims Information Sheet
• Subordination Request Checklist

Error Resolution

If you feel there is an incorrect charge, misapplied payment, or other error, please notify our mortgage team immediately. All requests must be in writing on a separate piece of paper and submitted to:

Allegiance Credit Union
Attn: Mortgage Servicing
4235 N Meridian Ave
Oklahoma City OK 73112

For Error Resolution include:

• Your Name
• Mortgage or Account Number and Error

For Mortgage Service Requests include:

• Your Name
• Mortgage or Account Number and Request Details

The SAFE Act

Allegiance Credit Union mortgage loan originators are registered and in compliance with the Secure and Fair Enforcement of Mortgage Licensing Act (SAFE Act). One purpose of the SAFE Act is to increase consumer protection by allowing consumers access to mortgage loan originator information with whom they wish to conduct business. You may access information at the nationwide mortgage-licensing registry.

What Does It Mean To Be An Equal Housing Lender?

Allegiance Credit Union is proud to be an Equal Housing Lender. We follow lending laws that prevent discrimination during the home selling, buying, and financing process on the basis of race, color, religion, sex, handicap, familial status, or national origin.

Employee Name & NMLS Identifier

• Garcia, Rigo #1184666
• Quintana, Abril #2634685
• Sosa, Max #2160183
• Wood, Chrissy #470059

Why did my fixed-rate mortgage payment change?

With a fixed-rate mortgage, the principal and interest on your loan is fixed. However, the amount deposited to the escrow account can fluctuate depending on local tax and insurance rates. 

If your yearly taxes or insurance premiums change, your mortgage payment will change to account for the overage or shortage in your escrow account. 

What is an Escrow Account?

An escrow account is established to help ensure that your taxes and insurance are paid. Part of your monthly payment is deposited into your escrow account. At a future date, the funds in the escrow account are used to pay real estate taxes, homeowner's insurance and any mortgage insurance that may be required for the loan. 

How is my monthly escrow deposit determined?

Each year we review your escrow account to determine what your future needs will be. We use the most recent tax and insurance bills to forecast what your escrow payments for the next year will be. We begin this process in February of each year and have it completed by the end of March. As a result, your payment may increase or decrease depending on the amount of money needed to pay these future bills or to reimburse your escrow account for previous shortages. 

What are my options for paying an escrow shortage?

A shortage occurs when the escrow account balance at its projected lowest point for the next 12 months is below the required minimum balance. This is typically due to an increase in taxes and/or insurance amounts. This required balance is typically equal to two months of escrow payments; this is the cushion. It helps to protect you, so you have enough funds in the escrow account to cover an unexpected tax and/or insurance increase.

Option 1:

Pay the full shortage amount by the deadline indicated in your letter. Please note that if your tax and/or insurance expenses have increased, your monthly escrow payment will still increase. 

Option 2:

Pay nothing and we will spread the shortage amount evenly over the next 12 payments beginning April 1. 

What are my options for paying an escrow deficiency?

A deficiency occurs when the escrow account currently has a negative balance. Funds would need to be collected to reimburse the account.

Option 1:

Pay the full deficiency amount by the deadline listed. Please note, if your tax and/or insurance expenses have increased, your monthly escrow payment will still increase.

Option 2:

Pay nothing and we will spread the deficiency amount evenly over the next 12 payments beginning on April 1. 

Will I receive a refund for an escrow surplus?

In Oklahoma, there is a minimum required balance in the escrow account of 2 monthly escrow payments. This helps ensure that, in the event of an increase in your tax or insurance bills, your escrow account will not be overdrawn. Any extra money in your escrow account over and above the 2-month reserves will be refunded to you. A refund of less than $50.00 will be credited to your account over 12 months.

What can I do to dispute an increase that feels excessive?

Please understand that we are only paying what the bills are showing. Therefore, if you had an increase in your taxes, you would need to call your County Assessor's Office. You can find their information online. If you had an increase in your insurance, you would need to call your insurance company. Remember, you can shop for better rates if you have a large increase.

Allegiance CU partners with MemberHaven Insurance, a credit union-owned agency that puts your needs first. You can request a free quote on their website. 

If you do decide to switch insurance companies, make sure to email the Allegiance mortgage servicing team to inform us!

What is PMI and can it be removed?

PMI is insurance that protects the lender in case of default. Only first mortgage loans with a loan to value ratio over 80% require this insurance, and it may be canceled under certain conditions. 

Please email the Allegiance mortgage servicing team to inquire more about this.