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Debit Card Dispute

Unexpected Charge? Let’s Make It Right.

If you notice an incorrect charge on your Allegiance statement, report it immediately and get your money back where it belongs.

Dispute Debit Charge Dispute Credit Charge
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Let's Fix This Together

Debit Card Fraud and Billing Disputes

If you suspect an issue with a debit card transaction, whether it's a billing error or a problem with a purchase, please contact us immediately.

We will help resolve the issues and will get you a new debit card if necessary as soon as possible.

Card Controls Keep Your Money Safe

Take control fast. Use the Allegiance Credit Union Mobile App to lock your Debit or Credit Card and help prevent further fraud while we investigate any suspicious charge(s).

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Allegiance Debit Card Controls

What Are Some Things You Can Do To Help Prevent Debit Card Fraud?

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1. Use Account Alerts
Set up transaction and balance alerts through our Mobile Banking App to get real-time notifications. This helps you spot unauthorized charges right away.

2. Monitor Your Account Regularly
Review your statements and transaction history frequently. The sooner you spot suspicious activity, the faster you can report and resolve it.

3. Use Secure Networks When Banking
Avoid accessing your bank account or making purchases over public Wi-Fi. Use trusted, password-protected networks to reduce exposure to hackers.

4. Report Your Card Missing Fast, Don't Delay
Quickly reporting your card as missing or stolen will help you prevent additional fraud. 

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Fighting Fraud Together

Credit Card Fraud and Billing Dispute

If you suspect an issue with a credit card transaction, whether it's a billing error or a problem with a purchase, please contact us immediately.

We'll help you resolve the issues and will get you a new credit card if necessary as soon as possible.

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What Our Members
Are Saying

“This is my first year of banking with Allegiance Credit Union, and all of my problems have been solved in a timely fashion.”

Emme L.

“Always helpful and pleasant to work with.”

Kelly M.

Additional Resources

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