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Impacted Services

  • ACU debit cards experienced a temporary outage during the evening of Tuesday, May 3.  Our card processor, Transfund, identified the issue on their end and was able to rectify within a few hours. We sincerely apologize for any inconvenience this temporary outage may have caused.
  • ACU Mortgage payments are up to date as of Thursday, May 12.
  • As a result of Tuesday's debit card issues, some transactions from 5/2 and 5/3 that were preauthorized ahead of the outage did not post while Transfund was down. These delayed transactions will post on May 9.
  • If you had recurring loan payments set up through our Web Payments Center, you will need to log back in after May 2 to set those payments up again. If you use a different method for paying your loan, you do not need to take any action. 

  • Members with scheduled recurring External Transfers inside Online Banking will need to recreate these following the recent updates.

  • Members who utilize the Shared Access feature that allows you to create a login for another person to view your account in Online Banking will need to redo this.

  • Nicknames did not carry over following the maintenance. You will see your savings and checking accounts referred to by their default names: Cash Back Checking, Main Share, Subshare Savings, etc. You can rename these to whatever you choose by logging into Online Banking and clicking on Settings in the Accounts tile.

  • Online Banking and the ACU Mobile App were restored at 9:30 AM CDT, Monday, May 2. 

  • ACU Branches, Call Center & Video Banking resumed normal business hours on Monday, May 2.

  • The Web Payments Center and Manage My Home Loan sites were available Monday, May 2.

  • Access to Service Centers and Shared Branching resumed on Monday, May 2.

We will continue to update this page as new information is available.

Why this maintenance was necessary

Our core system is the lifeblood of our organization, connecting multiple channels that affect our ability to meet your financial needs. As the digital age has evolved, our current core provider of over 30 years can no longer keep up.

We are excited about the ability to better serve our members following this update, and appreciate your patience during these temporary service outages.

STAY IN THE KNOW

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Text ACU to 800-505-3328 to ensure you receive all important updates regarding the temporary service interruptions!