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HELP! How do I use Homebanking?
Go to the Homebanking login screen (or click here).

  1. Type in your account number.
  2. Tab down to the next box and type in the password you selected when enrolling in Homebanking.
  3. Click on the orange "ENTER" button.
  4. Click on "Personal Finance."
  5. To view your account information click on "Account Lookup."
  6. If you would like more information than presented on this screen (including account transaction history) click on the underlined suffix of the account you would like to view.
  7. If you would like to view a previous month's history click on the arrow drop down box at the top of the page where it says "month" and select the month you would like to view.
  8. When you are finished click "log off" in the left-hand column.

What is my user ID and password for FedNet24?
Your user ID is the same as your account number, and your password is the one that you selected on sign-up.

I cannot log in because it says that the sytstem is currently unavalible.
If you are trying to connect at 6am on the weekdays, you will not be able to log on because the information systems department takes the system down daily at this time for processing. Please wait 15 to 30 minutes and try again.

However, if it happens any other time of the day there are several things you can do to make sure that the connection problem is not on your end.

1) Try exiting your browser, pulling the site up again and pressing reload.
2) If that still does not work, delete your temporary Internet folders (cache) and restart your browser. To delete your temporary Internet folders in Internet explorer go to "tools" and then "internet options" and finally "delete temporary Internet files." If you are in Netscape go to "Edit" then to "preference" and then "advanced" and finally "cache." Then clear all cache.
3) Try changing your security settings. Go to the "Tools" menu, and then choose "Internet Options". Next, click on the "Security" tab. Next, choose the "Trusted Sites" icon. Using the "sites" button to the right, add https://fed.usersonlnet.com/ to the trusted sites zone. Hit the OK button to close that box, and OK one more time to close the security settings.
4) If you still get the error message, go back to the "Trusted Sites" icon, and choose the "Custom Level" button. In the next box, scroll down until you come to the "Scripting" area, and make sure that "Active Scripting" is enabled for this zone.
5) If you still cannot connect to Homebanking, check to see what cipher strength you are using. To do this, go to "Help" and then "About Internet Explorer." A menu will pop up and will tell you what your Cipher Strength is. It is best to have 128-bit cipher strength to connect to Homebanking. If you do not have this much, notice there is a link to the side that asks you if you want to update. You can go directly to Internet Explorer's download page by clicking that link. You may also click here: http://www.microsoft.com/windows/ie/download/128bit/intro.htm.

If you still cannot connect to Homebanking, do not hesitate to contact us. It is probably a problem on our end, or a problem within your browser that we are not aware of. We will be glad to help you.

When I enter my member number and password I get a message that says "Incorrect log-in: user ID or password is invalid". Why is that?

Your account was locked out due to improper PIN entry. You get three bad pin tries before you are locked out of your account. This feature is set up to prevent strangers from trying to randomly guess your password and succeed in getting into your personal account information. However, it can also be a pain if you make a mistake. TO get access to your account again just go to:

https://www.fecuokc.org/forms/password.html. This form will prompt you for all the information we need to give you access to your account again, and is a more secure way for you to give us your account information rather than through email.

How safe is it to view my account through FedNet24?
When processing transactions or viewing account information through Homebanking, the exchange of information is secured in several ways. Before you process a single transaction, your browser and our server establish a secure communications channel.

First, our server sends our security certificate to your browser so it can verify that you are actually connected to Allegiance Credit Union, and not an "imposter".

Then your browser and our server each generate keys, which are used to scramble and unscramble the information being sent between the two. This scrambling (called encryption) uses a special algorithm to hide the meaning of information that is passed between your browser and us to make it nearly impossible for anyone else to decode your personal account information.

I get an error message that says, "https://www.fecuokc.org/forms/ is a site that uses encryption to protect transmitted information. However, one of the Certificate Authorities that identifies this site has expired. This may be because a certificate has actually expired, or because the date on your computer is wrong. Press the 'more info' button to see details of the expired certificate." What can I do?

I cannot log in because I get an error that says, "The identity certificate uses an unknown signature algorithm." What can I do?
This error is caused by the root certificate of your web browser being out of date not the certificate for Federal Employees Credit Union. You are probably using an older version of Netscape if you get this message. You will need to update to a newer version of Netscape to avoid this message. Please see the site: http://www.netscape.com/download/

I keep getting an error that says, "A network error occurred while Netscape was receiving data." What can I do?
This is a known bug in Internet Explorer 4.1 and 4.5 for Macintosh. These browsers do not support SHA1 (Secure Hash Algorithm) which is basically used to protect your personal account information. In order to resolve this issue, you will need to upgrade to a browser that does support SHA1 like Macintosh Internet Explorer version 5.0 or use Netscape Navigator. Click here to upgrade to IE 5.0 or above for Macs http://www.microsoft.com/mac/products/ie/

Why is your website saving my password? I thought this was a secure connection?!
If your password is being saved, the issue is with your browser. Allegiance Credit Union does not ever store your password on our web site. This can especially be a problem if other people have access to your computer but is easily remedied. To solve this problem in Internet Explorer go to the "Tools" menu, then choose "Internet Options". Next choose the "Content" tab. Next click the "Auto Complete" button, and make sure that the "User Names and Passwords on forms" selection is not checked. Before you save this, click the "Clear Passwords" button. For increased security, you can also clear the "Forms" checkboxes, and also click the "Clear Forms" button.

When I click on the logoff button in Homebanking I get a warning saying that I
Many times older browser versions will give you errors unnecessarily. There is not a problem with your account information security when you get this warning. Your browser is just unnecessarily warning you that you will no longer be on a secure Internet server after logging off. However, since you will not be viewing your sensitive account information after logging off it does not matter. You may want to upgrade to a newer browser to prevent getting errors like this in the future

How do I know my personal information is safe?
We have taken several steps to guarantee safety of your information during Internet transactions. When you connect to our home banking site, you need a browser that complies to the SSL (Secure Socket Layer) specification. This is an accepted standard for digital encryption.

Most popular web browsers, especially Netscape Navigator and Microsoft Internet Explorer are capable of conducting a secure session with an SSL enabled web server.

The next line of defense is your PIN. The Allegiance Credit Union user authentication system consists of a user account number that is validated against a password. For additional security, these passwords are stored on the transaction host which communicates only a valid or invalid condition back to the Remote Banking Server. After a predetermined number of unsuccessful attempts, usually three, the transaction host will turn on a flag and lock out the account until a Financial Institution service representative has un-flagged the record, which will occur only after the member has called in.


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